Member support
Step 1 of 911% complete
Try this firstThree quick checks may solve the issue.

Log back in, fully reopen the Mobile App, and check for an update.

Important
A screenshot or video is required to submit a support request.

Before you begin, please have a screenshot or screen recording available that clearly shows the issue you’re experiencing. This helps our team understand, reproduce, and resolve your request more quickly.

First, tell us which location

What ULC location were you logged into?

Choose the location shown in your account.

Try this first

Three quick troubleshooting steps

These checks resolve many common access, booking, and loading issues.

  1. Log out, then log back in.
  2. Fully close and reopen the Mobile App.Switching to another app is not the same as closing it. Follow the iPhone/iPad guide or Android video guide.
  3. Check the Apple App Store or Google Play for an available update.

If these steps do not resolve the issue, continue with the support request.